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Privacy Policy

Privacy Policy

This privacy policy describes our policies and procedures regarding the collection Privacy Policy

Privacy Policy

Last Updated: September 29, 2026

The protection of your personal data is important to us. This privacy policy informs you about what data we collect, how we use it, and what rights you have regarding your personal data. By using our website and applications, you agree to the terms of this privacy policy.

Responsible Entity TV Plus Pro

What data do we collect? When using our services, the following information may be processed:

  • Name (if provided voluntarily via a support request)

  • Email address (if provided voluntarily via a support request or when subscribing to our app newsletter)

  • IP address

  • Device information (operating system, app version, device model)

  • Technical error logs (log files, crash reports)

This data is used exclusively for the provision, improvement, and security of our services. We strictly do not collect persistent hardware device identifiers (such as IMEI or MAC address) to ensure full compliance with Google Play Store policies, and we do not track users across other applications.

Purpose of Data Processing Your data is strictly used for the following purposes:

  • Provision of our media streaming services.

  • Sending updates, news, and promotional offers (only if you have explicitly and voluntarily subscribed to our newsletter with your email address).

  • Ensuring the stability and security of the application.

  • Troubleshooting technical issues and analyzing crashes.

  • Providing customer support.

  • Preventing misuse.

  • Continuous improvement of our services.

App Permissions and Device Access Our application is designed exclusively for media streaming. To protect your privacy and comply with Google Play Store policies:

  • No storage access: The app does not request or require permissions to read or write to the external storage of your device.

  • No recording or downloading: The app does not contain features to download media for offline viewing and does not record the screen, audio, or video.

  • No access to contacts, call logs, or SMS: We do not request, collect, or access any sensitive device data.

Log Data (Log Files) In the event of technical errors or incompatibilities, anonymized information about your device may be collected automatically, including:

  • IP address (anonymized where possible)

  • Device model and operating system

  • App version

  • Crash and error logs

  • Date and time of access

This data is used exclusively for error analysis and the improvement of our services and is never linked to your personal identity.

Third-Party Providers We may use trusted third-party providers (such as secure media streaming servers and analytics tools like Google Analytics or Firebase Crashlytics) to provide and develop our services. These service providers are only granted access to the anonymized data necessary to perform their tasks. They are contractually obligated to treat all information securely and in compliance with data protection laws.

Data Retention and Account Deletion We store collected data only for as long as necessary to provide our services and fulfill legal obligations. Request for Account and Data Deletion: If you wish to delete your account, your personal data, your email subscription, or support communication records, please send an email to info@tvplus.at with the subject “Data Deletion Request”. We will process your request and permanently delete your data within 14 days. You will be notified once the process is complete.

Data Security We employ modern technical and organizational security measures (including HTTPS/SSL encryption) to protect your data against loss, misuse, or unauthorized access.

Children’s Privacy Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If we discover that such data has been transmitted to us, it will be deleted immediately.

Changes to this Privacy Policy We reserve the right to modify this privacy policy at any time to ensure compliance with Google Play Store policies and international data protection laws. Changes will be published on this page and become effective upon publication.

Your Rights In accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights, among others:

  • Access to your stored data

  • Correction of inaccurate data

  • Deletion of your data

  • Restriction of processing

  • Data portability

  • Objection to processing

  • Revocation of consent

Contact If you have questions about this privacy policy or the processing of your personal data, please contact us: